News

Fly for free? Web glitch sells tickets for practically nothing

Fly for free? Web glitch sells tickets for practically nothing

United Airlines' planes are seen at the Newark Liberty International Airport in New Jersey, July 2, 2013. Photo: Reuters/REUTERS/Eduardo Munoz

By Lisa Maria Garza

(Reuters) – An unknown number of United Airlines customers purchased U.S. flight tickets for practically nothing for a short period on Thursday when the company’s website displayed some fares at zero but there’s no guarantee anyone will be able to use the tickets.

“One of our filings today contained an error which resulted in certain fares displaying as zero,” United Airlines spokeswoman Jennifer Dohm said in an email. “We have corrected this error.”

The airline said it temporarily shut down its website and stopped booking flights through its phone center for approximately two hours before resuming operations after the error was fixed.

Miscellaneous airport fees may have resulted in some passengers paying a nominal cost for the tickets. United was still debating if it will honor the fares purchased or if customers are out of luck.

“We are in the process of evaluating this and as always we will do what is appropriate,” Dohm said.

Recent Headlines

in Local

Illinois First State in the Nation to Lock Painkiller Bottles

med bottle lock

The one-year program will put the locks on painkillers that contain hydrocodone, also known as Vicodin or Norco.

in Local

The Du Quoin State Fair is on Now Through Labor Day

du quoin

Fair Manager Patrick Buchen says it's a money windfall for the area.

in Local

Pair of House Fires Look Like Arson but Appear to be Unrelated

fire truck

SPD and SFD continue to investigate the fires which occured within 90 minutes of each other.

in Local

Judge Considers Whether to Dismiss Illinois Head-Injury Suit

ihsa

Cook County Judge Leroy Martin Jr. heard oral arguments Friday.

in Local

Ex-Washington Mayor Don Gronewald Dead at 83

wtax 011015

Gronewald, mayor of the central Illinois town from 1989 to 2001, died Tuesday at OSF Saint Francis Medical Center in Peoria.