News

Fly for free? Web glitch sells tickets for practically nothing

Fly for free? Web glitch sells tickets for practically nothing

United Airlines' planes are seen at the Newark Liberty International Airport in New Jersey, July 2, 2013. Photo: Reuters/REUTERS/Eduardo Munoz

By Lisa Maria Garza

(Reuters) – An unknown number of United Airlines customers purchased U.S. flight tickets for practically nothing for a short period on Thursday when the company’s website displayed some fares at zero but there’s no guarantee anyone will be able to use the tickets.

“One of our filings today contained an error which resulted in certain fares displaying as zero,” United Airlines spokeswoman Jennifer Dohm said in an email. “We have corrected this error.”

The airline said it temporarily shut down its website and stopped booking flights through its phone center for approximately two hours before resuming operations after the error was fixed.

Miscellaneous airport fees may have resulted in some passengers paying a nominal cost for the tickets. United was still debating if it will honor the fares purchased or if customers are out of luck.

“We are in the process of evaluating this and as always we will do what is appropriate,” Dohm said.

Recent Headlines

in Local

Early Voting to Begin in Special Schock Replacement Primary

I Voted Stickers

Early voting starts Thursday for the special election to pick the Democratic and Republican candidates to possibly replace Aaron Schock as 18th District Congressman.

in Local

Langfelder Talks About Appointments

5-26-15 Langfelder

Four of Mayor Jim Langfelder's department head appointments will be voted on by the Springfield City Council next week.

in Local

Rauner Revises Hiring Plan

Rauner Task Force

Gov. Bruce Rauner's office has revised its plan to change state hiring to allay concerns of Democrats and unions.

in Local

Bloomington Man Deemed “Sexually Dangerous” to be Released from Treatment

local_news_generic

A psychiatrist has testified that a 35-year-old Bloomington man who has been in a state treatment program for sexually dangerous people since he was 15 is eligible to be released.

in Local

Former Dixon Comptroller to Give Up Horse Trophies

jail

Rita Crundwell can't keep a collection of horse trophies and other personal items stored in Illinois and Wisconsin.