News

Fly for free? Web glitch sells tickets for practically nothing

Fly for free? Web glitch sells tickets for practically nothing

United Airlines' planes are seen at the Newark Liberty International Airport in New Jersey, July 2, 2013. Photo: Reuters/REUTERS/Eduardo Munoz

By Lisa Maria Garza

(Reuters) – An unknown number of United Airlines customers purchased U.S. flight tickets for practically nothing for a short period on Thursday when the company’s website displayed some fares at zero but there’s no guarantee anyone will be able to use the tickets.

“One of our filings today contained an error which resulted in certain fares displaying as zero,” United Airlines spokeswoman Jennifer Dohm said in an email. “We have corrected this error.”

The airline said it temporarily shut down its website and stopped booking flights through its phone center for approximately two hours before resuming operations after the error was fixed.

Miscellaneous airport fees may have resulted in some passengers paying a nominal cost for the tickets. United was still debating if it will honor the fares purchased or if customers are out of luck.

“We are in the process of evaluating this and as always we will do what is appropriate,” Dohm said.

Recent Headlines

14 hours ago in Local

Chicago Officer Sues Estate of Teen He Shot, Claiming Trauma

wtax 011015

A white Chicago police officer who fatally shot a black 19-year-old college student and accidently killed a neighbor has filed a lawsuit against the teenager's estate, arguing the shooting left him traumatized.

14 hours ago in Local

New Commemorative Quarter Features Shawnee National Forest

shawnee quarter

A commemorative coin featuring a scene from the Shawnee National Forest in southern Illinois has entered into circulation.

14 hours ago in Local

U of I Reports Record Number of Freshmen Applications

u of i urbana 2

University of Illinois officials say a record number of prospective freshmen have applied for enrollment next fall across the school's three campuses.

19 hours ago in Local

USO Says “Thank You” to National Guard

2-6-16 National Guard USO

The USO’s Illinois chapter wrapped up a week celebrating their 75th anniversary by thanking the people they serve – the troops.

2 days ago in Local

Court Upholds TV Pitchman Kevin Trudeau’s 10-Year Sentence

wtax 011015

An appeals court in Chicago has upheld a 10-year prison term for best-selling author Kevin Trudeau.