News

Fly for free? Web glitch sells tickets for practically nothing

Fly for free? Web glitch sells tickets for practically nothing

United Airlines' planes are seen at the Newark Liberty International Airport in New Jersey, July 2, 2013. Photo: Reuters/REUTERS/Eduardo Munoz

By Lisa Maria Garza

(Reuters) – An unknown number of United Airlines customers purchased U.S. flight tickets for practically nothing for a short period on Thursday when the company’s website displayed some fares at zero but there’s no guarantee anyone will be able to use the tickets.

“One of our filings today contained an error which resulted in certain fares displaying as zero,” United Airlines spokeswoman Jennifer Dohm said in an email. “We have corrected this error.”

The airline said it temporarily shut down its website and stopped booking flights through its phone center for approximately two hours before resuming operations after the error was fixed.

Miscellaneous airport fees may have resulted in some passengers paying a nominal cost for the tickets. United was still debating if it will honor the fares purchased or if customers are out of luck.

“We are in the process of evaluating this and as always we will do what is appropriate,” Dohm said.

Recent Headlines

yesterday in Local

Durbin’s War Chest Swelling

durbin

Senator Dick Durbin’s latest campaign report says he’s got more than $6 million in the bank for his re-election bid…

yesterday in Local

Lt. Gov. Pushing for Wider Acceptance of LINK Card

shelia-simon

Lt. Gov. Sheila Simon is not done trying to get technology to accept Link cards into all of the state's farmers' markets

yesterday in Local

Sherman Plans Road Improvements

road construction

The Village of Sherman has finished studying what roads in town need work, and it's compiled a list available for public inspection.

yesterday in Local

Renewed Push for Chicago Casinos

casino

Proponents say the entire state would benefit

yesterday in Local

State Police Investigating Metro East Trooper

illinois state police

The Illinois State Police is investigating one of their own