News

Fly for free? Web glitch sells tickets for practically nothing

Fly for free? Web glitch sells tickets for practically nothing

United Airlines' planes are seen at the Newark Liberty International Airport in New Jersey, July 2, 2013. Photo: Reuters/REUTERS/Eduardo Munoz

By Lisa Maria Garza

(Reuters) – An unknown number of United Airlines customers purchased U.S. flight tickets for practically nothing for a short period on Thursday when the company’s website displayed some fares at zero but there’s no guarantee anyone will be able to use the tickets.

“One of our filings today contained an error which resulted in certain fares displaying as zero,” United Airlines spokeswoman Jennifer Dohm said in an email. “We have corrected this error.”

The airline said it temporarily shut down its website and stopped booking flights through its phone center for approximately two hours before resuming operations after the error was fixed.

Miscellaneous airport fees may have resulted in some passengers paying a nominal cost for the tickets. United was still debating if it will honor the fares purchased or if customers are out of luck.

“We are in the process of evaluating this and as always we will do what is appropriate,” Dohm said.

Recent Headlines

in Local

Springfield School Board Opposed to Anti-Gay Conversion Therapy Measure

4-20-15 Springfield Public School Board

The Springfield Public School Board supports the idea of banning what's called "gay conversion therapy" in minors-- but they don't support the idea of telling lawmakers to ban it.

in Local

$2.7 Million Headed to Fight Illinois Veteran Homelessness, $56k to Springfield

homeless

$2.7 million in federal grants will go to housing hundreds of homeless veterans in Illinois.

in Local

Police Investigate Two Shootings in Grandview

policetape

The Sangamon County Sheriffs Department is helping Grandview Police Investigate two separate shooting incidents within hours of each other Sunday.

in Local

Sherman Mayor: Only Give Residents What They Want

sherman

The newly re-elected mayor of Sherman says economic development and growing the town will continue to be his top priority.

in Local

Wells Fargo Adding 100+ Jobs in Springfield

wells-fargo-logo

A resurgent mortgage industry means a major employer in Springfield is hiring again.