News

US Airways investigating pornographic tweet sent to complaining customer

US Airways investigating pornographic tweet sent to complaining customer

FLY THE FRIENDLY SKIES: US Airways issued an apology on Monday immediately after deleting the tweeted photograph of a naked woman lying on a bed with a toy airplane between her legs, said Davien Anderson, spokesman for US Airways. Photo: Reuters

By Curtis Skinner

(Reuters) – US Airways said it was investigating a pornographic tweet on Tuesday sent on its Twitter account in response to a customer complaint about a flight delay, which went viral on social media.

US Airways issued an apology on Monday immediately after deleting the tweeted photograph of a naked woman lying on a bed with a toy airplane between her legs, said Davien Anderson, spokesman for US Airways.

By Tuesday morning, the apology had been retweeted nearly 13,000 times and social media was flooded with jokes and gripes about the image.

Anderson said US Airways, part of American Airlines Group Inc, was investigating the mishap. So far it has determined that the photo was originally posted to its Twitter feed by another user, but was inadvertently included in its response to the customer.

“We apologize for the inappropriate image we recently shared in a Twitter response,” Anderson said in an emailed statement.

“We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future,” he said.

US Airways tweeted the photo to the Twitter alias @ElleRafter, according to an archived image of the tweet, which has since been deleted.

The customer, whose @ElleRafter Twitter page includes the tag line “(Complaining) several times a year since 2009,” did not immediately respond to request for comment.

The @ElleRafter Twitter page’s timeline includes a raft of consumer criticisms, ranging from UPS drivers who failed to knock on the door when dropping off packages, to the restaurant chain Red Robin failing to offer honey mustard, to the Portland Police Department’s lax enforcement of crosswalk safety.

The most recent grievance appeared to be about Sunday evening’s US Airways flight 1787 from Charlotte, North Carolina to Portland, Oregon. According to FlightAware.com, which tracks air traffic, the plane departed about an hour late.

(Reporting by Curtis Skinner; Editing by Barbara Goldberg and James Dalgleish)

Recent Headlines

in Local

Amtrak Train to St. Louis Delayed Twice — Once Due to Freight Train Derailment

Fresh
amtrak

A freight train derailment in Pontiac resulted in a 14-hour train ride for Amtrak passengers looking to go toward St. Louis.

in Local

LaHood Gets GOP Nod in 18th Congressional District Race, Mellon Wins Dem Primary

Fresh
capitol

Illinois state Sen. Darin LaHood has won the Republican special primary in the race to replace disgraced ex-U.S. Rep. Aaron Schock.

in Local

Authorities Issue Alert for Missing Cass County Teen

Fresh
7-7-15 Missing Teen

Authorities have issued an alert after an 18-year-old girl is believed to have left home with a 45-year-old man.

in Local

New Ad Campaign Criticizes Kirk

mark_kirk

Environmentalists are taking to television to spread the word about how much they disagree with U.S. Sen. Mark Kirk (R-Ill.)

in Local

Springfield Mass Transit District Unveils Revamped Website

SMTD web

The Springfield Mass Transit District has unveiled a new website that one of its creators says should help make looking for routes and departure times much easier than before.