News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Recent Headlines

in Local

City Council Green Lights Magro’s off Stevenson Dr.

municipalcenter

Aldermen approved the variance on a 9-1 vote, Ward 3 Alderman Doris Turner was the lone no vote.

in Local

Eastbound Monroe St. Reduced by Capitol

road construction

Public Works says multiple service valves have broken and they need to be repaired.

in Local

Portions of Chatham Under Boil Order

water

Residents and businesses in the area on West Walnut St. from Route 4 to College might experience low water pressure or no water pressure at all.

in Election 2014, Local

Barr, Regan Agree to Sheriff’s Race Debate on WTAX Oct. 31

sangamon county sheriff

The two candidates have sparred back and forth in recent weeks through press releases and, in some cases, have cancelled other debates due to perceived hostilities.