Think twice before giving someone your banking information over the phone. That’s the word from City Water Light and Power, which is warning customers of yet another scam targeting Springfield customers.
Chief Utilities Engineer Eric Hobbie wants to make sure no one is compromising customers’ personal identity.
“People are calling from outside numbers or 800 numbers acting like they’re calling on behalf of CWLP, either as a CWLP employee or a contractor, stating that we’re going to cut them if they don’t make a payment arrangement, and some people have been taking advantage of that,” Hobbie told Springfield aldermen at this week’s city council committee of the whole meeting.
Hobbie says the utility will make a courtesy calls to customers behind on payments along with a disconnect notice in the mail. Someone is calling from a toll-free number but he CWLP’s calls will always come from a local number, and those calls are made at least 48 hours before service is cut.
Meanwhile, one victim of this scam is already out nearly $1,500.
Springfield Police say a man with a foreign accent identified as “Darren” called a CWLP customer with three business accounts and told him to pay that money within the hour or his service would be shut off. The man told the victim to purchase “Money Pak” cards at Walgreens, which would then allegedly be put toward his account.
The man learned he’d been scammed when stopping by CWLP’s offices downtown to ask why his accounts had the large balance. CWLP reports three other customers complained of receiving those scam calls, but did not pay anything.
“Darren” called from the number 888-433-6083 with the extension 220. WTAX tried calling that number, but was greeted with a computerized voice mail greeting before the phone rang.